7 Examples of SMS feedback surveys
7 Examples of SMS feedback surveys
Blog Article
Getting customer feedback not only gives you the right insights to improve customer experiences and operations but also brings more credibility to your store.
In fact, 91% of consumers read feedback regularly. So, having a product line with limited reviews becomes the first bottleneck in sales.
To help you avoid such issues and boost operations, we will look at different types of SMS surveys you can run along with best practices for maximum response.
SMS feedback survey types (with sample feedback request message)
The most common types of SMS surveys are:
1. Abandoned cart SMS survey
Abandoned cart SMS surveys give good Belgium Phone Number List into what's affecting conversion rates in your business.
More than 70% of online shoppers leave products in their carts. These shoppers are high-intent leads, and understanding what's preventing them from making a purchase is valuable data.
To collect this data, you can drop a quick abandoned cart SMS survey with options to choose the reason behind the drop.
Sample abandoned cart SMS survey template:
Hi [Customer Name], [Product name] is waiting in the cart. What's holding you back? Reply 1 for Price, 2 for Long delivery wait time, 3 for Slow checkout, 4 for Just browsing, or 5 for Found Elsewhere.
2. Post-purchase feedback SMS survey
Post-purchase feedback surveys help you assess customers' shopping experience. At least one in five customers drop products due to a complex checkout process.
Conducting these surveys gives you regular insights into the current checkout process and how it can be further improved.
3. Delivery feedback SMS survey
Delivery feedback SMS surveys gather customer feedback on the experience. 88% of US shoppers said that online retailers failed to Cell Phone Number Listing meet their expectations at least once. Late deliveries are one of their primary frustrations.
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